All claims must be made within 10 days after receipt of merchandise. No claims will be accepted after this time. Once shipments are accepted, damaged merchandise is the responsibility of the customer. Inspect all packages and report visible damage to the carrier upon acceptance. IMAX will not accept any freight claims 5 days after the receipt of merchandise. Before filing for a claim please make sure all boxes are counted, opened and inspected to avoid multiple claims. This will help speed your claim process.

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Claim Form

Contact Information

Customer Number: *

Invoice Number: *

Business Name: *

Your Name: *

Position: *

Phone: *

Best time to call:

Email Address: *

Fax:

Prefered Response: Phone E-mail Fax

Issue Description

Please enter the items you have experienced problems with below:

Item Number: *

Qty.: *

Description of the Problem: *
(Please Be Specific)

Item Number

Qty.: